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Advice and answers from the EPROLO team

How to pay the customization fee after subscribing to the EPROLO branding plan?

by | Jan 5, 2022

With our strong supply chain, convenient delivery channels, and professional service advantages, we has launched the EPROLO Branding Project to help qualified retailers build their brands.

Please click and check here for more information about the EPROLO Branding Project.

Read on this article. You will find how to pay for customization after subscribing to the EPROLO branding plan.

First, you have to subscribe to the branding membership plan and confirm the customized design diagram with your account manager.

And then, refresh the Branding Project page. You will find the status button is displaying on the page. Click the button to enable your benefits.

As following picture shows:

Second, after you enable the branding benefits, if there is any product suitable for customization in your orders, your membership name, status, the number of customizable products, and customization fees will be displayed at the bottom of the order.

As following picture shows:

At last, now you need to pay the order. The total amount will include the customization fee. After your payment is complete, EPROLO will help customize your order.

Please pay attention to the availability of your membership status. We will only charge your customization fee when the membership benefits are opened.

If you do not enable the status, the number of customizable products and customization fee will not show at the bottom of the order.

Under this situation, you can not pay the customization fee, and we will not customize your order.

If the status shows “closed,” please click to enable it and pay the customization fee. We will serve you for customization.

Warm tips:

  • You can open or close your membership benefits at any time at the Branding Project page or the order page. You can’t pay the customization fee if you close it. That is, EPROLO won’t take any action for customization. Please make a careful decision.

  • When there are pending orders please do not close the membership status to ensure your order goes smoothly. If you need other assistance, don’t hesitate to contact your exclusive account manager. We are always there for you.

  • Sometimes, the product in your order does not match the EPROLO classification.

    If you have subscribed to the EPROLO Branding Project and there are customizable products in your order, you can’t find any information about customization at the bottom of the order. (The information includes your membership name, status, the number of customizable products, and the customization fee.)

    Please feel free to contact your exclusive account manager, and we will assist you with it in time.

  • At present, EPROLO Branding Project is suitable for clothing products. It will be gradually open to other categories in the future. We will try our best effort to help all sellers establish brands.

 

 

The above is the instruction of “How to pay the customization fee after subscribing to the EPROLO branding plan.”

 

EPROLO wishes you a prosperous business!

 

We are always here for you and looking forward to your constant orders.