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HelpCenter

Advice and answers from the EPROLO team

How to fix errors when installing EPROLO to WooCommerce store?

by | May 29, 2021

1. When importing products or synchronizing orders, the error is reported: Consumer key is invalid.

After installing the EPROLO plug-in, if the error occur, please follow the steps below to fix it.

Step 1: Click “Disconnect from EPROLO.”

Step 2: And “Connect to EPROLO” again.

Step 3: If the first and second step don’t work, please create a key in “Woocommerce”-”Settings”-”Advance-”Rest API”-”Add key”. Then copy and send it to your support agent for key replacement.

eprolo woommerce

Step 4: Modify “Consumer key” and “Consumer secret” in EPROLO “My account” – “Woocommerce”.

woocommerce eprolo

2. EPROLO cannot sync the tracking number automatically

Please follow the steps below to fix it.

Step 1: Install “Shipment Tracking”, a third-party plugin for automating order fulfillment. Click here.

Step 2: Download “Shipment-tracking” plugin, upload the woocommerce-shipment-tracking.zip file, and activate the plugin.

Step 3: Successful installation. EPROLO can automatically process orders and synchronize logistics numbers for you.